Superstar Customer Service: A 31-Day Plan to Improve Client Relations, Lock in New Customers, and Keep the Best Ones Coming Back for More (Superstar: A 31 Day Plan series)

FANTASTIC! I feel as though customer service is slipping throughout every industry, and the companies who get on board with these methods will be the companies that succeed. This book does a great job of explaining simple concepts that will lead to referrals, better relationships, and generate higher sales because of the way you treat people. This book is great for anyone in a customer facing role, and the people who manage them. Want to provide a better experience… READ THIS BOOK.

If you are interested in developing the best customer service culture for your business, this book should be required reading for everyone from the CEO to the maintenance staff. I've worked in a service industry my entire career and know first hand the impact the ideas outlined in this book will have.Cerie GartonCommercial Lines Consultant, Allied Insurance

Easy to read and implement the steps needed to sharpen customer service. Helps establish steps to improve customer service & identify where your company might find some areas that need improvement. A must read for all levels of the team that have customer service responsibility. Old pros can use this as a refresher to sharpen their skills.

The actual print quality is not the best on the hard copy. some of the edges are faded.

This book has been a great resource for me. I've made notes on pages that have specifically helped me in my job and I continuously go back to them.