HIDevolution Alienware Area-51M 17.3" FHD 144Hz Gaming Laptop | Black | 3.6 GHz i7-9700K, RTX 2060, 64GB 2666MHz RAM, PCIe 1TB SSD + 1TB SSD | Performance Upgrades & Warranty

My model: i7-9700k, RTX 2070, 16GB RAMIf you are planning to do some serious work on your laptop. I would suggest stay away with this Area 51m. It is still in the first generation and I can see there are too many defects with this model. I am a doctoral candidate in mathematics education and bought this laptop a month ago thinking it will be perfect to render my video lectures, animation, and also might as well finish writing my thesis on it. I don't play a lot of games. The laptop was faulty from the day I received it. I had to reinstall Windows 10 to make it work. Now a week ago there are artifacts appearing on the laptop screen. I thought it is a driver's issue and updated it. It didn't help. I cannot even get into the windows desktop as all I can see a black screen and weird artificats after login. I bought premium support from Alienware and contacted them via email. I told them how important this laptop for my academics but they didn't reply promptly. Their responses are days apart. They gave a set of tests to run to make sure it's not a big issue. They are just waiting time as after all those tests, it is apparent that I had a faulty GPU. I gave up and called the customer care and told them the issue and updated with run tests. Then they created a job order where I had to send the laptop to their repair center. They promised me that end to end service time will be less than 5 business days. After four days, I received an email saying that there are some failed parts in the laptop and they don't have stocks of those parts right now, those parts MAY arrive in five business days. They have no idea how it is affecting my academics. I relied on this thinking it is a powerful computer. Our departments' virtual reality project is supposed to be presented on this laptop for a grant application. I mentioned this to them and they are not responding on my issues at all. They are ignoring customers suffering because they will have to answer for packing defective parts. I searched Reddit and other forums only to be surprised that I am not the only victim here. The bottom line is : buy this laptop at your own risk and don't rely on this for serious works. If you badly thinking to buy this laptop, I would wait for the next generation of this model so that they will have some time to understand customers sufferings and ensures not to pack defective parts.Update: I posted the same review on Dell's website and I received an email that my review is against their guidelines. So they cannot publish my review on their website. I did not use any vulgar language or gave any inaccurate information. Tactically, they sent me the email to which I cannot reply. I am going to call them up and ask which part of my review is against their guidelines. They simply don't want us to put negativity be reviews. If they moderating what reviews we are supposed to put, what's the point in having such an option? No wonder they only have positive reviews for this laptop on the Dell's website.

It has been about two months since it arrived, I’m using it for gaming and editing and so far I really like it, it works perfectly fine just like what I thought it would be. Thank you HID because it came all the way to Saudi Arabia with no damages or anything horrible I thought it would => it’s my first time ordering something this expensive from amazon also I had bad experiences with other websites.

Arrived exactly how I ordered it. Excellent performance and sharp display. I use it mainly for gaming and am absolutely happy with this purchase.

This looks cool yo.