netTALK DUO WI-FI VoIP Gateway - DUO WIFI-WB

This is a great product and the chat support is excellent. I've been a netTALK customer for a couple of years and couldn't be happier. I had previously used a Magic Jack and found that it wouldn't support faxing and that I could only configure it with a local long distance phone number, not a local number.Setting up the WiFi is also easy and trouble free.

I bought this to replace my wired netTalk but the wireless don't work at all. I had tried all means from their website and still won't connect.It would be great if the wireless works so that I can place my phone anywhere in my house.

Works Great, I had an older model that I ran with AC adapters. That also works great but sometimes when we loss power (which happens very often where I live) the older netTalk would take 15 - 20 minutes to reset.

Worst customer service on the planet. Product failed after 2 months and Nettalk refused to honor their warranty.Read it for yourself.11:22 There are currently 3 people ahead of you in the queue.11:22 Your Question: Need help reprograming new equipment.11:22 Please wait and one of our operators will be with you shortly.11:41 You are now chatting with Live Customer Support11:42 Live Customer Support: Thank you for contacting netTALK live customer support chat.11:42 Live Customer Support: How may I assist you today?11:43 Timothy Knighten: Hello, I recently installed new equipment and it has failed. In order to get the phone restored asap I went and purchased another.11:43 Timothy Knighten: I need it programed with my number.11:43 Timothy Knighten: It also has a 1 year plan11:43 Live Customer Support: If I understood you correctly, you want to register the new device, is it correct?11:44 Timothy Knighten: Since my renewal is up I would like to get credit for the plan.11:44 Timothy Knighten: yes11:44 Live Customer Support: You can register the new device from the website.11:45 Timothy Knighten: new serial number is wduo-0350706-888411:45 Timothy Knighten: i already have a phone number11:46 Timothy Knighten: I found no option to do this myself under my account settings11:46 Live Customer Support: If I understood you correctly, you want to transfer the old account to new device, is it correct?11:47 Timothy Knighten: correct, and also get the credit for the 1 year plan that came with it,11:47 Timothy Knighten: Also would like to inquire about the warranty on the one that stopped working after 6 weeks.11:48 Live Customer Support: You want credit, could you please elaborate this line?11:48 Timothy Knighten: The new equipment I purchased came with a 1 year service plan11:49 Live Customer Support: Yes, then you will get the service of one year plan.11:49 Timothy Knighten: great11:50 Live Customer Support: Could you please verify the Serial Number, MAC address (that can be found underneath of the netTALK Duo device) and the email address that is registered with your DUO device ?11:50 Live Customer Support: For both the device.11:50 Timothy Knighten: [email protected]:52 Timothy Knighten: old device ssn wduou-0325202-265211:52 Timothy Knighten: old device mac 00:25:f6:04:fe:3911:54 Timothy Knighten: new device sn wduou-350706-8884 mac 00:25:f6:05:5d:f111:54 Live Customer Support: Please provide me the same details for new device.11:54 Timothy Knighten: i just did11:56 Live Customer Support: It was for old device. Please provide me same details for new device.11:57 Timothy Knighten: new device sn wduou-350706-8884 mac 00:25:f6:05:5d:f112:02 Timothy Knighten: hello, are you still there?12:02 Live Customer Support: Please allow me a moment.12:09 Live Customer Support: After the confirmation from your side, we have transferred the old account to new device.12:09 Timothy Knighten: Is there a problem? It's been 43 minutes now.12:10 Live Customer Support: No, please use the device after one hour as it will take time to register the information on new device.12:12 Timothy Knighten: It took the last guy about 4 minutes and everything was working. Is there some sort of issue?12:12 Live Customer Support: No there is no issue.12:13 Timothy Knighten: Ok, so are you going to warranty the one that quit working?12:14 Live Customer Support: The new device?12:14 Timothy Knighten: the old device that quit after 6 weeks.12:16 Live Customer Support: It stopped working before six weeks, is it so?12:17 Timothy Knighten: you should have a record of the last chat when it was put in service.12:18 Live Customer Support: But I can see your service is active.12:22 Live Customer Support: Are we connected?12:22 Timothy Knighten: The old equipment that was purchased in February was defective and quit working. In order to get my phone service restored as quickly as possible I purchased a new device. You just transfered my old device to the new device because the old device is defective. Do you not understand what just happened? I would like a replacement for the old device12:24 Timothy Knighten: Do you not warranty your equipment?12:26 Live Customer Support: I am sorry to say but your account has been transferred to new device. So we could not send any replacement for old device as it is transferred to new device.12:28 Timothy Knighten: That sounds like bull crap to me. You sound warranty the device regardless.12:28 Live Customer Support: You could have contacted us before you have bought the new device.12:29 Timothy Knighten: Am I supposed to just wait for you to send a new device and be without a phone in the mean time?12:29 Timothy Knighten: Not knowing when I might get it.12:30 Live Customer Support: But now the account is transferred to new device so we could not get the replacement.12:31 Timothy Knighten: Total bull crap!! Please let me speak to a supervisor.12:32 Live Customer Support: I am sorry to say there is no way to give you a replacement.12:32 Live Customer Support: Is there anything else that I may assist you with ?12:32 Timothy Knighten: You knew before the number was transfered the device was defective. Why didn't you explain this before?12:33 Live Customer Support: You could have mentioned it before.12:35 Timothy Knighten: Are you serious you must inept. Go back and look at 10:42. There is a reason your company has the reputation of having the worst customer service in the industry.12:36 Timothy Knighten: As before when nettalk left me without service and wouldn't answer the service trouble tickets i will be adding another claim to the Better Business Bureas long list.12:36 Live Customer Support: I am sorry but now account has transferred we could not send any replacement.12:38 Timothy Knighten: Very first sentence of our conversation "Helllo, I recently installed new equipment and it has failed. In order to get the phone restored asap I went and purchased another." Exactly hat part did you not understand?12:39 Live Customer Support: I understand it completely that you want to activate the service as soon as possible.12:41 Live Customer Support: Now there is no way to give you a replacement.12:41 Timothy Knighten: Did you not understand the "NEW equipment has failed"? Did it not cross your mind to think maybe we should replace our customers new equipment that failed? Just curious.12:42 Timothy Knighten: Ok, then give me a 6 month additional credit.12:42 Live Customer Support: I am sorry it is not possible.12:43 Timothy Knighten: I would like to speak to your supervisor.12:43 Timothy Knighten: You haven't answered the question.12:43 Live Customer Support: There is no way to give you extra 6 months service.12:43 Timothy Knighten: What is the warranty period for your equipment?12:43 Live Customer Support: Is there anything else that I may assist you with ?12:44 Live Customer Support: You can see on our website.12:44 Timothy Knighten: You don't know?12:45 Live Customer Support: It is one year.12:45 Timothy Knighten: This is my 3rd request to speak to your supervisor. Please get them connected.12:46 Live Customer Support: Please let me know why you want to speak to him.12:46 Timothy Knighten: Ok, my equipment was purchased on February 19. So it is still under warranty.12:47 Timothy Knighten: Because you obviously don't have the authority to resolve this issue. The equipment has a one year warranty and failed after 2 months.12:48 Live Customer Support: I am sorry I have already told you it has been transferred to new device after your request . And we could not provide any replacement to transferred device.12:49 Timothy Knighten: You can either satisfy your obligation. Or I will post this on all the forums to let people know you how you don't honor your warranty. Amazon will be the first.12:50 Timothy Knighten: 4th request, Please let me speak to your supervisor, immediately.12:50 Timothy Knighten: We are now at 1 hour and 16 minutes trying to resolve a simple issue.12:51 Live Customer Support: But after the confirmation from your end we have transferred the account to new device.12:52 Timothy Knighten: 5th request, Please let me speak to your supervisor.12:54 Timothy Knighten: I would like your name or employee identification number please.12:59 Timothy Knighten: 1 hour 28 minutes and still waiting.12:59 Live Customer Support: Timothy, this is Tom.13:00 Timothy Knighten: Hello Tom, what is your positon and employee id number?13:00 Live Customer Support: Due confidentiality I could not provide this information.13:01 Timothy Knighten: Really, you can't verify your position with your company?13:01 Live Customer Support: No13:01 Timothy Knighten: unbelievable.13:02 Timothy Knighten: well Tom, I have a 2 month old device with a 12 month warranty that your company does not want to honor.13:02 Timothy Knighten: Is this a common pratice?13:04 Live Customer Support: I completely understand your concern but we could not provide any replacement for transferred device.13:04 Timothy Knighten: Then why do you offer a warranty?13:04 Timothy Knighten: What good is your warranty?13:05 Live Customer Support: We offer warranty for a device which is not transferred.13:06 Timothy Knighten: the very first sentence of my conversation stated I had a new device that had failed? this was before any transfer.13:07 Live Customer Support: I do accept that we provide 1 year warranty. You could have contacted on live chat before you bought the new device. And there we would have helped for the issue with your device.13:08 Timothy Knighten: at 11:47 before the transfer began i also inquired about the warranty.13:09 Timothy Knighten: common sense should have lead your customer service rep to advise the customer that a tranfer to a new device would negate the warranty if that is indeed your policy.13:09 Live Customer Support: At that you were talking about credit. And credit is for making outgoing calls.13:10 Timothy Knighten: I could have very easily ativated the new device with a new number while waiting on a replacement. However upon inquiring about the warranty your customer service rep did not respond.13:11 Timothy Knighten: 11:47 'I would also like to inquire about the warranty on the one that stopped working after 6 weeks."13:12 Timothy Knighten: what is so hard to understand about that? why didn't your rep explain this/13:13 Live Customer Support: Please tell me what you want to do from my end.13:13 Timothy Knighten: I am tired of wasting my time. I will be filing a claim with the Better Business Burea and this conversation will be posted as a review with amazon.13:14 Timothy Knighten: Replace the defective unit that quit working after 2 months and had a 12 month warranty,13:15 Live Customer Support: As I have already told you before we could not give any replacement for transferred device.13:16 Live Customer Support: And also we could not give any compensation for the same.13:16 Timothy Knighten: I have given you the option of giving me a 6 month credit.13:17 Timothy Knighten: Total bull crap because it has been done on my account before dure to your poor customer service performance and my phone being out of servive for 7 months.13:19 Live Customer Support: I have already given my best from my end to help you.13:20 Timothy Knighten: like i said before. I will file the complaint and give your company the review it deserves. Your was obligated to inform me of this before the tranfer and failed to do so. Like I stated before, there is a reason your company ranks #1 in the worst customer service in the industry.

Works.

awesome

It simply doesn't work. I cannot, for the life of me, get it to work, nor can I get any good customer service. :-/

I did not think that the device needed a router to operate, so it is just a spare NETTALK device that does the job just like my regular one.; all that trouble with NETTALK for nothing.